We promise your flowers will look stunning for at least 5 days. If they don’t, just let us know and we'll make it right. It’s a promise we stand by.

Your moment matters, so we take punctuality seriously. We don’t make fake promises. If we're ever late, your next bouquet is on us.

We partner with the top flower wholesalers in the UAE to hand-pick the freshest, most beautiful blooms for your arrangements. While we keep our trusted partners a secret, our quality speaks for itself!

Absolutely. Our floral arrangements are crafted by expert florists with over 10 years of experience. They're true artisans who put care and passion into every single bouquet.

Ordering is easy! You can place your order 24/7 on our website. Or, if you prefer, just give us a call—we can take your order over the phone in just 5 minutes.

Your security is our top priority. We never store your payment information on our servers. All transactions are processed directly through our trusted and secure payment gateways partners, like Checkout.com, Geidea, and PayPal, to ensure your data is kept completely safe.

You'll receive an automated confirmation email the moment your payment is complete. If it doesn't land in your inbox, it might be due to a small typo in the email address you entered. No worries! Just email us at support@uaeflowers.com, and we’ll sort it out for you in minutes.

We get it, plans change. You can cancel your order for a full refund, as long as it hasn't been dispatched for delivery yet. Just contact our team as quickly as possible with your order number.

We offer secure and easy payment options. We accept all major credit/debit cards and also welcome international payments.

Yes, but please be quick! Contact us as soon as possible with your order number. If the bouquet hasn't left with our driver, we'll do our very best to accommodate your changes.

We don't have a minimum order value. We believe a beautiful gesture shouldn't be tied to a price tag.

Absolutely! We love bringing your unique ideas to life. If you have a special request for a custom bouquet or gift hamper, please get in touch with our team. We'll do everything we can to create something perfect for you.

On rare occasions, an item in a gift hamper might be unavailable. Our promise is to substitute it with a similar item of equal or greater value. For significant changes, we'll always reach out to you first to make sure you're happy with the alternative.

Yes, we handle all our edible gifts with the utmost care. Our cakes, chocolates, and other perishable items are stored in dedicated refrigerators to ensure they arrive fresh and delicious. We recommend storing them in a cool place upon arrival.

Our goal is always to match the picture perfectly. Because we use the freshest, in-season blooms, sometimes we might make a small, beautiful substitution. We promise it will always be of equal or greater value.

Of course! A personal message is the most important part. You'll be able to add your message on a complimentary card during the checkout process.

We'd love to help! Trim the stems at an angle, change the water daily, and keep your bouquet out of direct sunlight. This will help you enjoy their beauty for as long as possible.

The Signature Collection is where our florists showcase their most opulent, high-end designs. These bespoke arrangements are crafted for life's most important moments, using premium flowers for a truly unforgettable statement.

Not a problem. Our driver will first try to call you for instructions. If we can't reach you, we'll leave the arrangement in a safe, shaded spot or with a neighbor and notify you immediately.

Yes, we love surprises! Unless you ask us to, we won't call the recipient beforehand to ensure the moment is special. If our driver has trouble finding the location, we'll call you first.

You certainly can! Just leave us a note during checkout, and we’ll make sure your name isn’t mentioned on the card or to the recipient. Your secret is safe with us.

Yes, we do! We're proud to help you send gifts to loved ones in select countries. We currently deliver to: Bahrain, Cyprus, Egypt, India, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, and Turkey. For all international orders, please get in touch with our team directly so we can make sure everything is arranged perfectly for you.

We do! For those moments when you need a gift in a hurry, we offer an express delivery service that gets your order there in as little as 2 hours.

This can vary based on your location. You'll see the final delivery charge clearly at checkout before you confirm your order. We believe in being upfront, with no hidden fees.

To make sure every delivery is perfect, we promise a 2-hour delivery window rather than a specific time. This helps us manage factors like traffic and fresh flower availability, ensuring your gift arrives beautifully. If you need delivery within a specific timeframe, our 2-hour express service is a great option!

We're working on a live tracking feature! For now, the best way to check on your order is to send us a quick email or WhatsApp message with your order number. Our team will get back to you right away with an update.

Yes, we do! We offer special pricing for bulk orders to help you celebrate your team or impress your clients. Please get in touch with our corporate team to discuss your needs.

We'd love to make regular gifting easy for you. Simply contact us to set up a corporate account, and we'll assign a dedicated sales manager to handle all your orders and ensure a seamless experience.

We do. We can help you impress clients, celebrate your team, or style an entire event with bespoke floral arrangements and gift hampers. Please get in touch with our corporate team to discuss your needs.

Great question. For corporate gifts or sending something to a client, we recommend our elegant orchids or a sophisticated arrangement from The Signature Collection. They strike the perfect balance of formality and thoughtful gesture.

We'd love for you to join! You can find the exclusive link to our WhatsApp group in the bio of our Instagram page. It's where we share our best seasonal deals first!

Our promotions are designed to give you the best possible value, so our system accepts one discount code per order.

Welcome! A 5% discount is automatically applied at checkout on your very first order with us. It’s our little way of saying thank you for choosing us.

Simply enter your email in the subscription box at the bottom of our website. You'll get access to exclusive 15% weekly offers and be the first to know about new collections.

We love a good deal! Besides our weekly email offers, we run special discounts on our social media channels all year round. Follow us on Instagram and Facebook so you never miss out!