Frequently Asked Questions

1.Can my order be delivered today?

Sameday delivery is possible if order is placed before 6PM UAE time. For urgent delivery after 6PM, call customer care at +971 54 3000674.

2. What is the charge for same day delivery?

Our delivery charges for Dubai, Sharjah, Abu Dhabi, Ajman and Al Ain is AED 50. In addition, our delivery charges for Ras Al Khaimah and Umm Al Quwain AED 60.

3. I do not have the exact address, just a telephone number - can you still deliver?

In most cases, we require a complete delivery address. However, if the telephone number is operational, we will contact the recipient, and try our best to obtain the delivery address.

4. What is my expected delivery time?

There are different delivery time options on the website . You can choose the preferred time of delivery and we will deliver your order accordingly . We Deliver freshness 365 days!

5. How do I place the order?

WOrders can be placed Online on our Website or By Phone .

(i) Online - Ordering at UAEFlowers is easy; as once you have selected an item, please follow these 2 simple steps.
I. Choose a date, city and time.
II. Enter your email address and click on ‘Checkout as guest’ or you can login with your Facebook account , fill the order form and proceed with the payment.

(ii) By Phone - Please call at +971556677804 during our office hours (10AM –8 PM GST Daily) and we will be glad to place the order for you.

6. Can I ask for delivery anonymously?

Your secret is safe with us!
If you choose to send your gift anonymously, we will make sure your name does not appear on any document accompanying your gift. If the recipient calls UAEFlowers to ask who the gift is from, we will not reveal your identity, unless you instruct us otherwise. Please note, if the recipient doesn’t want to accept the gift, then it will be returned to us and no refunds will be made.

7. What happens in case the recipient is not available at the time of delivery?

If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. If you had ordered flowers, chocolates, or other edible gifts, be rest assured that all the items will be prepared again the next morning to maintain freshness. Your satisfaction is guaranteed!

8. Will the flowers be exactly as shown in the picture?

Flowers are seasonal products, and some varieties will therefore not always be available. However, we at UAEFlowers strive to achieve utmost perfection and you can be rest assured that every effort will be made to match the colour and shape of the bouquet shown in the picture.

9. Will the vases, baskets, etc be exactly shown as in the picture?

Please remember that each design is custom made. No two arrangements are exactly alike and colour or variety substitutions of vases or baskets may be necessary. In case of substitution, we ensure that we are using an article of equal value and style.

10 .Is there a minimum value for an order?

No, there isn’t any minimum value for the order and we deliver all products that are displayed on our website.

11 .Will you call the recipient before delivering?

Yes, it’s our policy to call the recipient before making the delivery to ensure that we have the correct address and confirm if the recipient is present there to collect it.

12. How do I know my order has been received and confirmed?

When your order is confirmed, we will send an e-mail with the details of your order. Be sure you go through that. If you didn’t receive it in your inbox, request you to please check it in the‘Spam’folder as well.

13. How can I pay for my order?

We have various payment options, to give you a delightful shopping experience: 1. Online Credit or Debit Card Payment Processing - Is done through a Secure Payment Gateway -VISA, MASTERCARD, JBC, American Express, MASTERO, & Discover card are accepted.

2. Cash Pick Up - Is available only within the Dubai and Abu Dhabi , cash will be collected from the billing address or wherever the sender wants the cash to be collected .

3. PayPal - Payment processing is done through Your PayPal Account.

4. Western Union Cash Wire - Is available for All Customers within the UAE and Internationally.

14. Once I have placed my order can I make changes?

Changed your mind and wish to make some changes in you order?Do not worry!
Before 24 hours of the time of delivery, you can change the details of your order by clicking on the ‘Customer Service’ tab on the right side of our home page. Our new feature ‘Change your order’ in the customer service tab will help you easily modify your order details. If you’re unable to update your order, please write to support@uaelowers.com. Please note, this feature isn’t available for same day delivery orders.

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