Last updated 22nd February, 2023.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations did so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colours, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
Products only contain the items listed in the product description. Vases and other items are not included unless stated in the product description. Product photos of flower bouquets represent the average bouquet size, and may vary in minor ways (please see our Substitution Policy, below). UAE Flowers is not responsible for decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.
We accept the following forms of payment:
You agree to provide current, complete, and accurate purchase and account information for all purchases via the Site. You further agree to promptly update account and payment information, including email address, payment address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the purchase price as we deem required. We may change prices at any time. All payments shall be in AED.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment methods, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issues arising as a result thereof.
Unless otherwise specified, the materials on this website are intended for delivery within the United Arab Emirates only. We make no representation that any item referred to on this website is appropriate for use or available in locations outside of the UAE. If you access this website from locations outside the UAE, you are responsible for compliance with applicable local laws, if and to the extent local laws are applicable.
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us,
As a user of the Site, you agree not to:
Occasionally, due to temporary regional availability issues, it may be necessary to substitute the flowers or containers ordered through UAE Flowers. In this case, UAE Flowers' experienced florists will strive to maintain the style, theme, and colour scheme of the arrangement, while substituting items of equal or higher value. However, UAE Flowers reserves the right to substitute the flowers (Including specified colour) or other products with equal or higher value in the event that the desired product is unavailable.
UAE Flowers is not entitled to inform the customer of flower substitutions as to deliver the orders on time. If the customer and UAE Flowers jointly concur that the flower substitution has not done justice to the original order, the customer is entitled to re-delivery of flowers and concessions in the form of discounts for future orders.
You may register with us to purchase items using this website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details. You can access and update your registration details using the “My Account” area of the website. We reserve the right to refuse access to the Site, terminate accounts, remove or edit Content, or cancel orders at our discretion.
Delivery of items purchased from our store is available seven days a week. We make every effort to dispatch items on time and will be liable to provide a full refund in the event that we are unable to deliver the goods within the time period specified in the confirmation email. Upon delivery of goods, responsibility for loss, breakage, and damage passes to the customer, and ownership of goods only transfers to the customer upon receipt of payment in full. Customers are required to sign upon acceptance of goods in order to confirm that the goods were received in good condition. In the event of a missing or broken item upon opening the package, customers should contact us immediately.
If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund. If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.
Orders to hospitals, hotels, or company addresses are not guaranteed, but in most cases arrive as requested. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipient’s ward and room number. UAE Flowers will attempt to deliver your bouquet in accordance with each facility’s procedures, but cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms, and that most ICUs do not permit flower delivery at all. Please check with the hospital before placing your order. UAE Flowers cannot issue a refund if unable to make a delivery due to these issues.
If a recipient refuses delivery, you will not be entitled to a refund.
By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in Your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
If you wish to cancel your order, please contact our Customer Services online. Same-day orders cannot be cancelled as we try to process them immediately. If your order has already been dispatched, you will be charged for the delivery. If there is any complaint regarding the quality of the product being delivered, we will investigate the issue and if it is found to be true, the customer will receive a full refund or the product will be replaced. Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us.
Cancellations for a full refund are allowed if made two business days prior to the scheduled delivery date. If an order is cancelled less than one business day prior to the delivery date, no refund will be issued.
Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned. “Refunds will be done only through the Original Mode of Payment”.
If we have sent you an incorrect item, please notify our Customer Services as soon as possible and they will arrange for a Redelivery.
We will reimburse any reasonable costs you incur in returning the following items to us:
UAE Flowers is not responsible & does not guarantee refunds for cases where:
If any product received by you is in a damaged/defective condition, you should report the same to UAE Flowers within 48 hours of such delivery at +971 45095300 and e-mail the photographs of the same at email@example.com. UAE Flowers will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once refund is initiated by UAE Flowers, it takes 10-15 business days to reflect the refund amount in your account.
*Note: The customer will not be entitled to a refund or any concessions by the company after the 48 hours deadline has passed.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Marketplace Offerings.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS.
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
The intellectual property on the Website, except all User Submissions (as defined hereinafter), including but not limited to the text, software, scripts, graphics, photos, logos, images, concepts, sounds, music, videos, interactive features and anything else capable of being copyrightable under the Applicable Law ("Content") and the trademarks, service marks and logos contained therein ("Trademarks"), are owned by/licensed to UAE Flowers, subject to copyright and other intellectual property rights under the Applicable Laws and international conventions.
Content on the Website is provided to you as is for your information and personal use only and shall not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of UAE Flowers or the respective owners, as the case may be. UAE Flowers reserves all rights not expressly granted in and to the Website and the Content. You agree not to engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the Content therein. The contents of the Website are Copyright (c) 2018 UAE Flowers All rights reserved.
The text, graphics and Website’s html code (including flash files, java script etc.) contained in the Website are the exclusive property of UAE Flowers, its affiliates or related entities. Except where otherwise provided, the text, graphics and html code contained here shall not be copied, distributed, displayed, reproduced, adopted or transmitted in any form or by any means without the prior express written permission of UAE Flowers.
Orders will always be charged in AED. UAE Flowers makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. UAE Flowers cannot be held responsible for any currency conversion differences and/or charges made by your financial institution. For the most accurate pricing, please refer to the AED currency option. option.
If you have questions or comments about this notice, you must email us at firstname.lastname@example.org.