Privacy Policy
Last updated 22nd February, 2023.
This privacy notice for UAE Flowers (‘Company’, ’we’, ’us’, or ‘our’), describes how and why we might collect, store, use and/or share (‘process’) your information when you use our services (‘Services’), such as when you:
- Visit our website at https://www.uaeflowers.com/, or any of our sister websites.
- Engage with us in other related ways, included any sales, marketing, or events.
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@uaeflowers.com.
SUMMARY OF KEY POINTS:
This summary provides key points from our privacy notice.
- What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with UAE Flowers and the Services, the choices you make, and the products and features you use.
- Do we process any sensitive personal information?
We do not process sensitive personal information.
- Do we receive any information from third parties?
We do not receive any information from third parties.
- How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other process with your consent. We process your information only when we have a valid legal reason to do so.
- How do we keep your information safe?
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone Numbers
- E-mail addresses
- Birthdays
- Mailing addresses
- Usernames
- Passwords
- Billing Addresses
- Names disclosed on the wishing cards
- The occasions for which you selected our Service
*Note, we do not store any financial details. We don’t process sensitive information - card Details.
Information automatically collected
In Short: Some information such as your Internet Protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our website or use our Services.
We automatically collect certain information when you visit, use, or navigate the services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To fulfil and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
- To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, include fraud monitoring and prevention.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- We may disclose your information when legally compelled to do so or for the protection of our legal rights.
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following scenarios:
- Business Alliance: We may share or transfer your information in connection with, or during negotiations of, any alliance, merger, sale of company assets, financing, or potential acquisition of all or a portion of our business to another company/third party.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set in our Cookie Notice.
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our services offer you the ability to register and log in using your third-party social media account details (like your Facebook). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal data.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will delete such information. If this is not possible (for example, because your information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
Data Change or Deletion Request:
We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to access or delete your account or request that we no longer use your information to provide you services contact us at support@uaeflowers.com or call our support team on +971 506531300. We will respond to your request within reasonable time.
External Links
UAE Flowers may contain hyperlinks to websites controlled by parties other than UAE Flowers. UAE Flowers is not responsible for and does not endorse or accept any responsibility over the content or use of these websites. We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Consent
By using/ordering with the UAE Flowers's website you consent to our collection and use of your personal information as described in this privacy policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. If you do not agree with these changes, your sole recourse is to discontinue use of the website and request for data deletion by emailing us at support@uaeflowers.com.
HOW CAN YOU CONTACT US ABOUT PRIVACY POLICY?
If you have questions or comments about this notice, you may email us at support@uaeflowers.com.
